Accommodation, Cancellation, and Refund Policy
Payments:
Cancellations:
Refunds:
Refunds on cancellation of booked and confirmed accommodation and refunds on cancellation of booked and confirmed accommodation/lift packages are as follows:
These conditions apply to all bookings (members and non-members).
All claims MUST be in writing and refunds will be determined at the discretion of the Committee during the first committee meeting after the ski-week/stay concerned.
Payments:
- All bookings must be booked and paid within 24 hours if the required date is within 7 days or less
- All bookings must be booked and paid within 72 hours if the required date is outside 7 days or more
- NO PAYMENT. NO BOOKING.
Cancellations:
- Cancellation 21 days or more prior to the commencement date of booking: 90% refund less administration fee.
- Cancellation between 21 days and 5 days prior to commencement date of booking: 50% refund less administration fee.
- Cancellation within 5 days of commencement date of booking, or during the period of the booking: No refund will be given.
- Weekend cancellations notified by Wednesday night 8pm will incur a 10% admin fee.
- No refund will be given after this point.
Refunds:
Refunds on cancellation of booked and confirmed accommodation and refunds on cancellation of booked and confirmed accommodation/lift packages are as follows:
- When an accommodation or accommodation/ski package is cancelled by the Windwhistle Winter Sports Club Inc, a full refund will be given.
- When an accommodation or accommodation/ski package is cancelled by guests booked in any of the two lodges, an administration fee and cancellation fee will be applied.
- An administration fee of $50 (or the amount of the applicable refund if less than $50) will be deducted from the amount of any refund payable.
- Any refund payable will be paid by the Club Treasurer and will not be paid by the ski area or by ski area staff.
- Group bookings of 10+ people are 100% NON refundable between 21 days and the commencement date of the booking.
These conditions apply to all bookings (members and non-members).
All claims MUST be in writing and refunds will be determined at the discretion of the Committee during the first committee meeting after the ski-week/stay concerned.
