Accommodation, Cancellation and Refund Policy.

Refunds on cancellation of booked and confirmed accommodation and refunds on cancellation of booked and confirmed accommodation/lift packages are as follows:
  1. When an accommodation or accommodation/ski package is cancelled by the Windwhistle Winter Sports Club INC, a full refund will be given.
  2. When an accommodation or accommodation/ski package is cancelled by guests booked in any of the two lodges, an administration fee and cancellation fees will be applied.
  3. An administration fee of $50 (or the amount of the applicable refund if less than $50) will be deducted from the amount of any refund payable.
  4. Any refund payable will be paid by the Club Treasurer and will not be paid by the ski area or by ski area staff.
  5. Cancellation fees and refunds upon cancellation of a booking will apply as follows:-       

            Ski weeks - Sunday night to Saturday morning bookings
    • Cancellation 21 days or more prior to the commencement date of booking: 90% refund less administration fee.
    • Cancellation between 21 days and 5 days prior to commencement date of booking: 50% refund less administration fee.
    • Cancellation within 5 days of commencement date of booking, or during the period of the booking: No refund will be given.


    Short stay, Mini Breaks and Saturday night bookings

    • We require payment within 24 hours of booking to confirm if it is within 7 days, outside of 7 days we require it within 72 hours.
    • Cancellations by Wednesday night 8pm will incur a 10% admin fee. 
      No refund will be given after this point.
    • NO PAYMENT.  NO BOOKING.

    Group bookings over 10 people, are 100% NON refundable between 21 days and the period of the booking.

  2.  These conditions apply to all bookings whether by both members and non-members.
  1.  All claims MUST be in writing and refunds will be  determined at the discretion of the Committee at the first 
  1.  committee meeting after the ski-week/stay concerned.