Accommodation, Cancellation and Refund Policy.
Refunds on cancellation of booked and confirmed accommodation and refunds on cancellation of booked and confirmed accommodation/lift packages are as follows:
Ski weeks - Sunday night to Saturday morning bookings
Refunds on cancellation of booked and confirmed accommodation and refunds on cancellation of booked and confirmed accommodation/lift packages are as follows:
- When an accommodation or accommodation/ski package is cancelled by the Windwhistle Winter Sports Club INC, a full refund will be given.
- When an accommodation or accommodation/ski package is cancelled by guests booked in any of the two lodges, an administration fee and cancellation fees will be applied.
- An administration fee of $50 (or the amount of the applicable refund if less than $50) will be deducted from the amount of any refund payable.
- Any refund payable will be paid by the Club Treasurer and will not be paid by the ski area or by ski area staff.
- Cancellation fees and refunds upon cancellation of a booking will apply as follows:-
Ski weeks - Sunday night to Saturday morning bookings
- Cancellation 21 days or more prior to the commencement date of booking: 90% refund less administration fee.
- Cancellation between 21 days and 5 days prior to commencement date of booking: 50% refund less administration fee.
- Cancellation within 5 days of commencement date of booking, or during the period of the booking: No refund will be given.
Short stay, Mini Breaks and Saturday night bookings- We require payment within 24 hours of booking to confirm if it is within 7 days, outside of 7 days we require it within 72 hours.
- Cancellations by Wednesday night 8pm will incur a 10% admin fee.
No refund will be given after this point. - NO PAYMENT. NO BOOKING.
Group bookings over 10 people, are 100% NON refundable between 21 days and the period of the booking.- These conditions apply to all bookings whether by both members and non-members.
- All claims MUST be in writing and refunds will be determined at the discretion of the Committee at the first
- committee meeting after the ski-week/stay concerned.